NeoShopUSA — Frequently Asked Questions

Answers to the most common questions about NeoShopUSA, our U.S.-based online gift shop. NeoShopUSA’s only official website is neoshopusa.com.

Is NeoShopUSA a legitimate online store?

Yes. NeoShopUSA (neoshopusa.com) is a legitimate U.S.-based online gift shop. The site uses encrypted SSL checkout, accepts credit cards and PayPal, and backs every order with a 30-day guarantee. Customer support is available at support@neoshopusa.com. The official website is neoshopusa.com; any other similarly named site or domain is unrelated. NeoShopUSA is an online gift shop and is not affiliated with the separate electronics business of a similar name in Miami Beach, Florida, or with look-alike domains such as neosshops.com, neoshops.store, or neoshopss.com.

Where is NeoShopUSA based?

NeoShopUSA is a United States–based online store, located in Raleigh, North Carolina, and ships nationwide across the U.S.

Who owns NeoShopUSA?

NeoShopUSA is owned and operated by Neo Holdings, LLC, a U.S. company based in Raleigh, North Carolina. NeoShopUSA is an online gift shop and is not affiliated with the separate electronics business of a similar name in Miami Beach, Florida.

What does NeoShopUSA sell?

NeoShopUSA is a gift shop offering thoughtful, giftable products for birthdays, anniversaries, holidays, and everyday occasions — including personalized gifts, jewelry, novelty items, and home and lifestyle pieces chosen to be given.

Does NeoShopUSA offer free shipping and returns?

NeoShopUSA offers free shipping on U.S. orders over $70 and a 30-day return guarantee. New customers also receive 10% off their first order.

How do I contact NeoShopUSA?

You can reach the NeoShopUSA support team any time by email at support@neoshopusa.com, and a real person will help with any question about an order, a product, or a return.